Terms and Condition

DELIVERY TERMS

The following information details our delivery charges and estimated delivery timescales.

Placing an Order

When you place an order through our website. www.sunduslmazer.com, you will receive an email from us to confirm the order has been made. This mail will contain the order number, along with other details concerning your order

In case of missing / incomplete information our customer service team member will contact you to complete the information.

Delivery within the State of Kuwait
Shipping cost is free

Delivery Time
Delivery will take from 1-3 days maximum. To avoid any delay please make sure to put complete address details and contact numbers when placing your order.

Delivery outside the State of Kuwait
Shipping cost is calculated upon order quantity and volume.

Delivery Time :
Delivery will take from 7-12 days maximum. To avoid any delay please make sure to put complete address details and contact numbers when placing your order.

Return Item
1) Return item due to Sunduslmazer.com fault (Item is not as described – item defective – incomplete … etc.)
A) If the buyer claimed within 2 Days of the date of delivery

1.Pack and seal your return merchandise securely (in the original package).
2. Call us on +965 22288088 Ext.3 or email us on info@sunduslmazer.com and request for a return date and confirm on the pickup location. You will be then given a time at which one of our delivery team member will pick the package from you.
3. Your return will be processed promptly upon arrival, and we will send you a confirmation by email. Please allow 2-3 weeks from the shipping date for your account to be credited.

Once received, return packages are processed within 24 hours. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.

When an exchange is requested, it is completed in two steps:

1) A store credit is issued for the item(s) returned.
2) A new order is processed for the item(s) requested in exchange.
B) If the buyer claimed after the 2 Days of the date of delivery ( *Only if returned approved )
-Buyer pays the Delivery and Shipment Fees
2) Return item due to Buyer’s Fault (* Item in the original state & condition when purchased and received.)

In this case Sunduslmazer.com don’t accept to return or exchange products due to hygienic reasons.

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